Shipping & Returns
If you need a rush delivery, please call us first to let us know! Also, select an expedited shipping method at checkout (Free Shipping is ground and is not fast, but it is free). Shipping estimates at checkout are the carrier's estimated shipping time, not the order fulfillment time. Call us!
We always send a tracking number for your order! Valuable items (mainly rods & reels) will require a signature on delivery, they cannot be left at your door. We do not accept any responsibility or liability for lost, damaged, or stolen packages. If something arrives damaged, take photos of the damaged packaging, refuse delivery with the carrier and call us. Once you take delivery there is nothing we can do with the shipper.
*Important: We know that everyone has a trip they are planning for but please try to avoid waiting until the week before you leave to order something. We cannot guarantee shipping times if there are 100 orders in front of yours about to be shipped.
*No International Shipping except for our current customers. We sincerely apologize to our international customers but we have had far too many issues with this.
We are sometimes constrained by delays from manufacturers and suppliers but as long as we have an item in stock, we will pack and ship it within 1 business day. If you have an urgent order, please call us first to ensure items are in stock and that they will be able to be delivered to you in time. For expedited orders, we can usually ship same day for next-day or two-day delivery, depending on what time you order. We cannot ship anything on Saturday or Sunday but we will pack orders for shipment first thing on Monday (unless it happens to be a major holiday).
We want you to be happy. We hope you enjoy your purchase but if for some reason it arrives defective, or is not exactly what you wanted, please let us know as soon as possible. We have the right to refuse returns for any reason or to charge a restocking fee at our discretion. We are not a free gear rental service.
Merchandise must be in brand new / unused condition, complete with original tags, stickers and/or packaging to be accepted for a return. The condition of items returned to us will be evaluated when we receive them and if any scratches, damage, or other issues are found, there will be a restocking fee at our discretion.
Contact us before sending back any item so we will be expecting it and please do not ship an item to us without a tracking number.
If you are not sure what to get or need assistance, we are more than happy to talk to you directly. Send us an email: firstname.lastname@example.org or give us a call if you prefer.
Warranty and Repairs:
Generally speaking, the manufacturer will deal directly with customers who have a warranty or repair issue. Many of the fly rods we sell, for example, carry a 25-year (Orvis) or even a Lifetime warranty (SAGE rods) through the manufacturer. We are happy to speak with you first if needed to determine what the best course of action is but it is usually fastest to speak directly to the manufacturer about the issue.