Shipping & Returns
Orders will normally ship by the next business day (unless expedited). If you order on Friday afternoon, the item will usually ship on Monday.
** If you need a rush delivery, please call us first to let us know and verify we have stock. If there is any setup involved it could add a few extra days before shipping. Call us and we can work with you on it.
Certain items may ship direct from the manufacturer which may take an extra day or two for them to process. We always send a tracking number for your order once we have it. Valuable items (mainly rods & reels) will require a signature on delivery, they cannot be left at your door.
We strive to ensure that you receive your purchase as soon as possible. We try to provide an accurate estimate to you once you order if we anticipate any delays.
If you need a rush delivery, please call us first to let us know and verify we have stock. Everyone has a trip they are planning for but please try to avoid waiting until the week before because many of our manufacturers run out of things, especially around the holidays / end of year.
We are sometimes constrained by delays from manufacturers and suppliers but as long as we have an item in stock, we will pack and ship it within 1 business day. If you have an urgent order, please call us first to ensure items are in stock and that they will be able to be delivered to you in time. For expedited orders, we can usually ship same day for next-day or two-day delivery, depending on what time you order. We cannot ship anything on Saturday or Sunday but we will pack orders for shipment first thing on Monday (unless it happens to be a major holiday).
We want you to be happy. We hope you enjoy your purchase but if for some reason it arrives defective, or is not exactly what you wanted, please let us know as soon as possible.
Merchandise must be in new / unused condition, complete with original tags, stickers and/or packaging to be accepted for a return. The condition of items returned to us will be evaluated when we receive them and if any scratches, damage, or other issues are found, there may be a restocking fee.
Contact us before sending back any item so we will be expecting it and please do not ship an item to us without a tracking number.
If you are not sure what to get or need assistance, we are more than happy to talk to you directly. Send us an email: firstname.lastname@example.org or give us a call if you prefer.
Warranty and Repairs:
Generally speaking, the manufacturer will deal directly with customers who have a warranty or repair issue. Many of the fly rods we sell, for example, carry a 25-year (Orvis) or even a Lifetime warranty (SAGE rods) through the manufacturer. We are happy to speak with you first if needed to determine what the best course of action is but it is usually fastest to speak directly to the manufacturer about the issue.